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Customer Support

With you every step of the way.

A customer service model designed for complex operating demands of dense urban environments. We support a diverse user base, getting you up and running fast– and keeping you there.

  • Site surveys, preparation, and implementation planning
  • Installation
  • Training
  • Rate changes
  • Product help

Software License 

Technology changes, and so does our software. Keep up-to-date with a regular cadence of new features and improvements across the Ticketech product line.

  • Priority phone & email service for help design and general user support during business hours
  • A licensed copy of ICVERIFY software for integrated credit card approval
  • Rate management and changes
  • Troubleshooting of daily reports
  • Annual version updates and patch releases

Maintenance 

Whether an employee broke it or “it just stopped working”, all systems go down. That’s why we built a dedicated maintenance team that delivers remote and onsite support with a 7x7x7 guarantee, 7AM to 7PM 7 days a week.

  • Remote support
  • On-site diagnostics, repair, and exchange

Ticketech Ecosystem 

Find new ways to improve your parking operation with Ticketech’s suite of solutions.

Power your entire parking operation with a robust point-of-sale system built to support 3rd party integrations and peripheral add-ons.

Automated Vehicle Identification

Track movement activity in a parking location to prevent identify fraud, track available inventory, and automate check-in / check-out.

Business Intelligence & Reports 

Gain insights into your entire parking operation and seamlessly generate reports to help make informed business decisions..

3rd Party Integrations

Ticketech integrates and interfaces with multiple platforms and 3rd party applications to support a well-connected parking operation.

Customer Support & Maintenance

Comprehensive on-site and remote support services to keep your operation running smoothly.

Ready to get Started?

Talk to a parking operation expert today and learn how Ticketech can help your business.

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